:root{--navy:#14243a;--muted:#526579;--blue:#0876bd;--teal:#15836f;--line:#dce5ed;--soft:#f3f7fa;--white:#fff;--focus:#f0b429;--danger:#94301e;--danger-bg:#fff3ef;--mint:#e9f6f2;--radius:20px}
*{box-sizing:border-box}body{margin:0;color:var(--navy);background:var(--soft);font:16px/1.6 Helvetica,Arial,sans-serif}button,input,select{font:inherit}button{cursor:pointer}button:focus-visible,input:focus-visible,select:focus-visible,a:focus-visible{outline:3px solid var(--focus);outline-offset:3px}[hidden]{display:none!important}.skip{position:absolute;top:-80px;background:var(--white);padding:12px}.skip:focus{top:4px;z-index:2}header{background:var(--navy);color:var(--white)}.header-inner{max-width:1180px;margin:auto;min-height:80px;padding:16px 28px;display:flex;align-items:center;justify-content:space-between;gap:16px}.brand{font-size:23px;font-weight:700;letter-spacing:-.6px}.brand span{font-size:14px;margin-left:16px;padding-left:16px;border-left:1px solid var(--line);font-weight:400;letter-spacing:0}.access{font-size:14px}.demo-banner{text-align:center;padding:12px 20px;background:var(--mint);color:var(--navy);font-size:14px}main{max-width:1180px;padding:32px 28px;margin:auto}.intro{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:8px 0 24px}.eyebrow{font-size:12px;letter-spacing:1.5px;font-weight:700;color:var(--muted);margin:0 0 10px}h1{font-size:44px;line-height:1.1;letter-spacing:-1.8px;font-weight:400;margin:0 0 12px}p{margin:0 0 16px}.intro p:last-child{color:var(--muted);margin:0}.mode,.badge{display:inline-block;font-size:12px;border:1px solid var(--line);border-radius:8px;padding:4px 10px;white-space:nowrap}.mode{background:var(--white)}nav{display:flex;gap:8px;border-bottom:1px solid var(--line);margin-bottom:24px}nav button{border:0;background:transparent;padding:12px 20px;color:var(--muted);min-height:48px;border-bottom:3px solid transparent;font-weight:700}nav button[aria-current]{border-bottom-color:var(--blue);color:var(--blue)}.stats{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:24px}.stat{background:var(--white);border:1px solid var(--line);border-radius:14px;padding:16px 20px}.stat strong{font-size:30px;display:block;line-height:1.2}.stat span{font-size:14px;color:var(--muted)}.workspace{display:grid;grid-template-columns:minmax(310px,.85fr) minmax(0,1.25fr);gap:24px;align-items:start}.panel{background:var(--white);border:1px solid var(--line);border-radius:var(--radius);padding:24px}.panel-title{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:20px}h2{font-size:22px;font-weight:400;line-height:1.25;margin:0 0 16px}.panel-title h2{margin:0}.panel-title span{font-size:13px;color:var(--muted)}h3{font-size:17px;margin:24px 0 12px}#filters{display:grid;grid-template-columns:1fr;gap:12px;margin-bottom:20px}label{display:block;font-size:13px;font-weight:700;margin-bottom:4px}input,select{min-height:53px;width:100%;border:1px solid var(--muted);border-radius:9px;background:var(--white);color:var(--navy);padding:10px 12px}.customer-list{display:grid;gap:8px}.customer-button{border:1px solid var(--line);border-radius:10px;background:var(--white);text-align:left;color:var(--navy);padding:14px 16px;width:100%;min-height:80px}.customer-button[aria-pressed=true]{border-color:var(--blue);box-shadow:inset 3px 0 var(--blue);background:var(--soft)}.customer-button strong{display:block;font-size:16px}.customer-button small{display:block;color:var(--muted);margin-bottom:8px}.badge{background:var(--soft)}.badge.attention{background:var(--danger-bg);color:var(--danger);border-color:var(--danger-bg)}.dossier h2{font-size:27px;letter-spacing:-.7px;margin-bottom:4px}.contact{color:var(--muted);font-size:14px;overflow-wrap:anywhere}.notice{background:var(--danger-bg);color:var(--danger);border-radius:10px;padding:12px 16px;font-size:14px;margin:16px 0}.details{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin:20px 0}.details div,.credit{background:var(--soft);padding:12px;border-radius:9px}dt{font-size:12px;color:var(--muted)}dd{margin:3px 0 0;font-size:14px;font-weight:700}.credits{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.credit span{font-size:12px;color:var(--muted);display:block}.credit strong{font-size:24px;font-weight:400}.hint{color:var(--muted);font-size:13px;margin:12px 0}.session{padding:16px 0;border-top:1px solid var(--line)}.session strong{display:block}.session p{font-size:14px;color:var(--muted);margin:8px 0}.timeline{padding:0 0 0 20px;margin:0}.timeline li{padding:0 0 16px 8px}.timeline time{display:block;color:var(--muted);font-size:12px}.timeline span{font-size:14px}.systems{display:grid;grid-template-columns:repeat(2,1fr);gap:16px}.system-intro{margin-bottom:24px}.system-intro h2{font-size:30px}.system-intro p:last-child{margin-bottom:0;color:var(--muted)}.systems h3{margin:0 0 12px}.systems p{margin:12px 0 0;color:var(--muted);font-size:14px}.error{background:var(--danger-bg);color:var(--danger);padding:16px;border-radius:10px}footer{font-size:12px;color:var(--muted);padding-top:32px;text-align:center}.empty{padding:24px 0;color:var(--muted)}
@media(max-width:800px){.workspace{grid-template-columns:1fr}.intro{display:block}.mode{margin-top:16px}.header-inner{padding:16px 20px}.access{font-size:12px}.brand{font-size:18px}.brand span{display:block;border:0;margin:0;padding:0}main{padding:24px 20px}h1{font-size:36px;letter-spacing:-1px}.panel{padding:20px}.stats{gap:8px}.stat{padding:16px 12px}.stat span{font-size:12px}.systems{grid-template-columns:1fr}}
@media(max-width:380px){.details{grid-template-columns:1fr}.credits{grid-template-columns:repeat(2,1fr)}.stat strong{font-size:25px}h1{font-size:32px}}
.header-actions{display:flex;gap:20px;align-items:center;font-size:14px}.header-actions button{color:var(--white);background:transparent;border:1px solid var(--line);border-radius:9px;padding:8px 16px;min-height:44px}.primary,.secondary,#retry{display:inline-flex;align-items:center;justify-content:center;min-height:53px;border-radius:10px;padding:12px 20px;font-size:15px;font-weight:700;text-decoration:none;border:1px solid var(--blue)}.primary{background:var(--blue);color:var(--white)}.secondary,#retry{background:var(--white);color:var(--blue)}.secondary{margin-top:16px}#search-form{display:grid;gap:8px;margin-bottom:20px}.login-panel{max-width:660px;margin:64px auto;padding:42px}.login-panel h1{font-size:40px}.login-panel .hint{margin-top:20px}#problem p{margin-bottom:12px}.customer-list button+button{margin-top:0}.session .details{margin-bottom:0}@media(max-width:600px){.header-actions{gap:8px;font-size:12px}.header-actions span{max-width:110px}.login-panel{padding:24px;margin-top:24px}.login-panel h1{font-size:32px}nav{gap:0;flex-wrap:wrap}nav button{padding:12px 10px;font-size:14px}}
#test-controls{max-width:1124px;margin:12px auto;background:var(--white);padding:12px 20px;border:1px solid var(--line);border-radius:10px}#test-controls summary{cursor:pointer;min-height:44px;padding:8px 0;font-size:14px}#test-controls select{max-width:420px;margin-bottom:8px}#test-controls button{min-height:44px;border:1px solid var(--blue);background:var(--white);color:var(--blue);padding:8px 16px;border-radius:9px;margin:0 8px}#test-result{font-size:13px}
textarea{font:inherit;display:block;width:100%;min-height:120px;border:1px solid var(--muted);border-radius:9px;padding:12px;resize:vertical;margin:8px 0 16px;color:var(--navy);background:var(--white)}textarea:focus-visible{outline:3px solid var(--focus);outline-offset:3px}summary{cursor:pointer;min-height:44px;padding:10px 0}button:disabled{cursor:wait;opacity:.6}.session p{overflow-wrap:anywhere;white-space:pre-wrap}#system-overview{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}#system-overview>h2,#system-overview>h3,#system-overview>.hint,#system-overview>p{grid-column:1/-1}#system-overview .session{border:1px solid var(--line);border-radius:12px;padding:16px}#conversation-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}#conversation{max-width:800px;margin-top:24px}@media(max-width:600px){#system-overview,#conversation-list{grid-template-columns:1fr}}
table{border-collapse:collapse;width:100%;font-size:12px}th,td{text-align:left;border-bottom:1px solid var(--line);padding:8px 4px}th{color:var(--muted)}